Track Your Order
Track Your Order
From warehouse to your door — follow every step of your delivery in real time.
Where Is My Order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to follow your delivery. If you haven't received this email, please check your spam folder before getting in touch.
Track via Royal Mail or DPD
Depending on your location and order size, your parcel will be delivered by Royal Mail or DPD. Your dispatch email will confirm which carrier is handling your delivery.
Your Order Journey
Order Confirmed
You'll receive an order confirmation email immediately after purchase.
Order Processing
Our team picks and packs your panels carefully. This takes 1–2 working days.
Dispatched
Your parcel is with the carrier. You'll receive a tracking link by email.
Out for Delivery
Your order is on its way. Most carriers provide a 1-hour delivery window on the day.
Delivered
Your panels have arrived. Enjoy your installation — and your new wall.
Still Have Questions About Your Order?
If your tracking hasn't updated in more than 3 working days, or if there's any issue with your delivery, please contact us at hello@ashworthwalls.co.uk with your order number. We'll investigate and get back to you within one business day.