Frequently Asked Questions
Frequently Asked Questions
Everything we're commonly asked — answered honestly. If your question isn't here, we're one email away at hello@ashworthwalls.co.uk
Standard delivery within the UK takes 3–5 working days. We dispatch all orders within 1–2 working days of purchase. You will receive a dispatch confirmation email with your tracking information as soon as your order leaves our warehouse.
Yes. We offer free standard delivery on all orders over £60. For orders below this threshold, a flat delivery rate applies — shown clearly at checkout before you confirm your purchase.
Yes — we deliver to all UK addresses, including Northern Ireland, Scotland and the Scottish Highlands. Remote postcodes may take an additional 1–2 working days. Any applicable surcharges will be shown clearly at checkout.
Yes. Once your order has been dispatched, you will receive a tracking link by email. You can also visit our Track Your Order page at any time for a live update.
We process orders quickly, so changes aren't always possible once an order is confirmed. Contact us at hello@ashworthwalls.co.uk as soon as possible and we'll do our best to help. If your order has already been dispatched, our standard returns process will apply.
Ashworth is a home décor brand focused on bringing natural materials and considered design into British homes. Our signature product is our range of wood veneer wall panels — but our collection is growing to include other home finishing products that share the same approach: quality materials, honest pricing and a long-lasting result.
Yes. Every Ashworth panel features a genuine natural wood veneer — not a print or a laminate. The veneer is bonded to a high-quality MDF core with a recycled acoustic felt backing. The grain you see is real, which means each panel is subtly unique.
Our standard panels measure 270 × 110 cm, making them suitable for most ceiling heights. They can be cut to size with a standard fine-tooth saw — no specialist tools required. Full dimensions and coverage guidance are on each product page.
Our panels can be used in bathrooms and kitchens provided they are not in direct contact with water or steam. If installing near a shower, sink or hob, seal all edges and joints with a clear silicone sealant after installation. We do not recommend use in wet rooms or areas of sustained moisture.
Measure the width of your wall and divide by 110 cm to get the number of panels needed. We always recommend ordering 10% extra to allow for cuts and waste. If you're unsure, email us your wall dimensions and we'll calculate it for you.
Yes — they're designed exactly for that. Most customers complete a feature wall in 2–4 hours using basic tools: construction adhesive, a spirit level, a tape measure and a saw. Full step-by-step guidance is on our How to Install page.
We recommend a good-quality construction adhesive such as Gripfill or No More Nails, applied in a zigzag pattern across the back of the panel. Panel pins can be used for additional security whilst the adhesive cures.
We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. Contact us at hello@ashworthwalls.co.uk to start the process. Full details are on our Returns & Refund Policy page.
We're sorry to hear that. Please photograph the damage and email us at hello@ashworthwalls.co.uk within 48 hours of delivery. We'll arrange a replacement or full refund straight away — no quibble.